Last updated: February 2025
1. Introduction
Baundi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (the "Apps") and website (the "Site"), collectively referred to as the "Services."
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
2. Information We Collect
2.1 Personal Information You Provide
When you create an account or use our Services, we may collect the following information:
- Account Information: Name, email address, phone number, and password
- Profile Information: Profile photo and display preferences
- Delivery Addresses: Addresses you save for food delivery, including any delivery instructions
- Payment Information: Payment card details (processed securely through our payment partner, Paystack; we do not store full card numbers)
- Order Information: Items ordered, restaurants selected, order history, and special instructions
- Communication Data: Messages, ratings, reviews, and feedback you provide
2.2 Information for Vendors
If you register as a restaurant vendor, we additionally collect:
- Business name, address, and contact details
- Menu items, pricing, and operating hours
- Bank account details for payout processing
- Business registration or identification documents
2.3 Information for Drivers
If you register as a delivery driver, we additionally collect:
- Vehicle type, vehicle information, and license number
- Identification and verification documents
- Bank account details for earnings payouts
- Real-time location data while you are online and making deliveries
2.4 Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Location Data: With your permission, we collect precise location data to show nearby restaurants and enable delivery tracking
- Usage Data: Pages viewed, features used, app interactions, and access times
- Push Notification Tokens: To send you order updates and notifications
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process and deliver your food orders
- Process payments and payouts
- Provide real-time order tracking and delivery status updates
- Enable communication between customers, vendors, and drivers
- Send order confirmations, updates, and delivery notifications
- Show restaurants and menus relevant to your location
- Improve our Services, including app performance and user experience
- Provide customer support and respond to inquiries
- Ensure safety and security of our platform
- Comply with legal obligations
4. How We Share Your Information
We may share your information in the following circumstances:
- With Vendors: When you place an order, we share your name, delivery address, order details, and phone number with the restaurant to fulfil your order
- With Drivers: When a driver is assigned to your delivery, we share your name, delivery address, and any delivery instructions
- With Customers: Drivers' first names and real-time locations are shared with customers during active deliveries for tracking purposes
- Payment Processors: We share payment information with Paystack and other payment service providers to process transactions securely
- Service Providers: We may share data with third-party service providers who help us operate the platform (e.g., cloud hosting, analytics, push notification services)
- Legal Requirements: We may disclose information when required by law, regulation, or legal process
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure storage using Firebase infrastructure with access controls
- Firestore security rules that restrict data access based on user roles
- Payment data handled by PCI-compliant payment processors (Paystack)
- Regular review of security practices
While we take reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain certain information as required by law, to resolve disputes, or to enforce our agreements. Specifically:
- Account data: Retained while your account is active and for a reasonable period after account deletion
- Order history: Retained for the duration of your account for reordering and support purposes
- Payment records: Retained as required by financial regulations
- Location data (drivers): Real-time location data is retained only during active deliveries and deleted afterwards
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Portability: Request your data in a portable format
- Opt-out: Opt out of marketing communications at any time
- Location: Disable location services through your device settings (note: this may affect app functionality)
To exercise any of these rights, please contact us at privacy@baundi.com.
8. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.
9. Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services (such as Google Maps, Firebase, and Paystack). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: